International Patient Arrival Procedure During COVID-19

International Patient Arrival Procedure During COVID-19

Dear Guest;

Thank you for trusting Acıbadem Healthcare Group for your treatment. As Acıbadem Healthcare Group we know that it can be very complicated to travel with many restrictions so we try to make the journey as smooth as possible. Please read the following instructions before your travel and get back to us if you have any questions.

  • You and your companions should obtain negative COVID-19 PCR test result performed in the last 48 hours, if it is accessible at your country.
  • You should be submitting us the necessary forms and documents.
    • Signed consent forms for yourself and for your companions.
    • COVID-19 PCR test result
    • Medical reports for your current diagnosis
    • Copies of your and your companion’s Passport
  • You should purchase the flight or bus ticket and inform us about the details.
  • You are able to pass the border with your own car. However, you shall be ready to submit a special permission letter from the consulate of the relevant country upon request.
  • A negative Covid – 19 test result of yours and your companions may be requested at the border.
  • If you or your companions have clinical findings of COVID-19 (e.g. cough, fever) during boarding, you will be turned away so please be careful with your current symptoms.
  • You should be wearing masks starting at boarding. It should be replaced every three hours and hand sanitizers should be used while replacing the masks.
  • When you arrive to the airport, you and your companions may be examined for COVID-19 symptoms and COVID-19 PCR test may be performed at the spot. You will need to make a payment for the test at the zone. You may get the test results with the assistance of Acıbadem Health Point Team at the Hospital.
  • If you do not perform a Covid – 19 test at the Airport, you and your companions will be requested to perform a test upon your arrival to the hospital. Your doctors may also request a lung CT or any additional tests related to Covid -19 if necessary. The payment for the Covid – 19 test and other analysis will be made at the hospital.
  • At the custom in Turkey, negative COVID-19 PCR test should be submitted if it is accessible at your country. You should also be ready to submit documents showing invitation to Turkey within scope of International Medical Tourism.
  • You should be wearing masks at all times during custom inspection.
  • When you completed the custom inspection and ready to be transferred to hospital. Please come to our Acıbadem Health Point Lounge at exit.
  • You will be transferred to our hospital with designated and disinfected transport vehicles or ambulances due to your medical condition. You will not able to be transferred to another location than predesignated hospital.
  • You and the driver should put on mask before getting on the vehicle.
  • After every transport, vehicles and ambulances are disinfected and the personal protective equipment of drivers will be disposed as a medical waste.
  • When you arrive to our hospitals, you will be welcomed by Acıbadem Health Point Team. They will support you in your own language through your journey.
  • You are free to leave the hospital as soon as your treatment is completed and/or you are discharged from hospital. Please note that you will be requested a PCR negative Covid-19 test result given in the last 48 hours while leaving the country. You may also need a test result and special documents while entering your home country. Please feel free to get assistance from Acıbadem Health Point Team members for the required paperwork before leaving the hospital.
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