Acıbadem Health Point Program in the first point of contact for international patients.
Acıbadem Healthcare Group is providing a personalized customer experience to international patients with a program called Acıbadem Health Point. ACIBADEM Healthpoint program is designed as a one stop service center to support international patients from the day of submitting the first request until the discharge from ACIBADEM hospitals. The rapidly growing team at Acıbadem Health Point Program, is comprised of patient relation officers and physicians. This team of dedicated professionals organizes international patients’ healthcare journey according to their needs and expectations. We offer the following services before, during, and after the stay:
The journey of international patients start with information offices that are launched in more than 50 different locations. International patients can access our offices to receive information or medical opinion regarding a treatment in Türkiye. Our offices will support international patients to submit medical documentation and relevant test results to be evaluated by Acıbadem physicians. Once all medical documents have been reviewed, our Acıbadem Health Point team contacts international patients to provide treatment plan and pricing. Please check the locations of our information offices.
After our international patients decided to come to Turkiye for treatment. They will be warmly welcomed at our Health Point Lounges at Istanbul (IHL) and Sabiha Gökçen (SAW) airports in Istanbul / Turkiye. International patients will have chance to rest and use Wi-fi until their transfer.
If you arrive at the International Terminal at Istanbul (IHL) airport, after you pick up your luggage find the exit between the luggage lanes No. 14 and 15. When you exit through the gate please turn right and walk until you reach ACIBADEM Health Point lounge.
If you arrive at the International Terminal at Sabiha Gökçen (SAW) airport, After you pick up your luggage go to the exit. When you exit through the gate please turn right and walk until you reach ACIBADEM Health Point lounge on your right.
Acıbadem Health Point Program offers free transportation for international patients. A pre-arranged transfer will drive you directly to your hotel or to our hospital. Acıbadem Health Point team will notify our patients when the transfer is ready.
At Acıbadem Hospitals, Health Point patient relations team provide translation services for more than 20 different languages free of charge. Patient relation officers will be accompanying international patients from registration to discharge and will support on the followings;