Patients Guide

Information for International Visitors

We would like to thank you for preferring Acıbadem Healthcare Group for your treatment. Information that would be useful during your treatment process is specified below:

1. You should schedule your appointments and travel arrangements from our authorized officers. Please inform our officers in advance if you are arranging any other medical or nonmedical appointment for your stay.
2. Please double-check the validity of your travel documents (the passport must be valid until at least 6 months from your entry into Turkey, for example, if you arrive in January, the passport must be valid at least until June-July). We are not responsible of providing necessary documents regarding your entry or exit.
3. Please check the time difference between countries before making travel arrangements.
4. The currency in Turkiye is Turkish Lira and you can exchange EUR or USD at your arrival.
5. Keep your flight ticket flexible. There is always a possibility that something else needs to be checked and done consequently that may extend your stay in Turkiye; therefore we count on your full understanding in such cases.
6. If you need a wheelchair, please contact your flight carrier. Airline companies have free of charge wheelchair service that you can use.
7. Make sure that you have all the medical documents translated in English. Please check the appendixes for specific operation requirements.
8. Please share the flight details of your travel along two days prior to your departure for allowing us organizing transfer and accommodation for you and your companions. As it is required to register every passengers passport and ID to the system of Ministry of Internal Affairs please submit a copy of your passport before departure.
9. If you choose to arrange an accommodation by yourself please prefer options closer to the hospital that you will receive treatment. Please check the location of your accommodation with our officers because complimentary transfer service may not be delivered in some areas.
10. If there is a need of air ambulance for transfer, only one companion will be allowed depending on the capacity of the air ambulance and number of medical staff.
11. If there is a need of ambulance for transfer, only one companion will be allowed depending on the capacity and number of medical staff. If you have more companions with you please contact our officers in advance. If there is availability we will organize the transportation. If it is fully booked please ask your companion to organize it by themselves.
12. The estimated cost of treatment will be collected completely (100%) by wire transfer, credit card or cash before the treatment will be starting. Please check with your bank before wire transfer or credit card payment to avoid any additional charges. We advise to make wire transfers from your country.
13. When arriving at Turkiye for your treatment, please get a local phone number or keep your international phone accessible so that we can call you throughout your stay in Turkiye.
14. It is very important that you DO NOT LEAVE THE AIRPORT BUILDING and reach Acıbadem Health Point counter just after your arrival.
15. If you arrive to ISTANBUL Airport (IHL), after you pick up your luggage find the exit between the luggage lanes No. 14 and 15. When you exit through the gate turn left and keep walking until you see Acibadem Health Point counter on your left.
16. If you arrive to Sabiha Gökçen Airport (SAW), after you pick up your luggage find the exit. When you exit through the gate turn left and keep walking until you see Acibadem Health Point counter on your left.
17. For you we have organized transfers from/to airport, hotel and hospital complimentary. Please be informed that, there can be delays due to traffic or long distance between your hotel and hospital. Please check your transfer schedule in advance and let us know if there is any conflict.
18. If any of your companions will travel at a different date than your departure please contact our officers in advance. If there is availability we will organize the transportation. If it is fully booked please ask your companion to organize it by themselves.
19. Once you arrive at the hospital, please check-in at the International Patients Health Point counter and ask for your interpreter.
20. Translation services in between 08:00 to 18:00 are complimentary in hospital. Interpreter will accompany you during your consultations and screenings. Please note that the interpreter is not going to be with you at all times due to other patients’ needs. Our interpreters and officers will not be able to provide you translation service outside the hospital. If you need any assistance out of working hours, please call our offices from headquarters.
21. Transportation and interpreting services are complimentary. Our interpreters or transportation stuff are not allowed to get any tip or gifts. Please do not give any tip or gift, a brief “Thank You” will be highly appreciated.
22. During the consultation, please ask everything you are curious to your doctor. Preparing your questions in advance can make it easier for you.
23. In case your doctor ask for a blood test, PET CT and etc. please ask your interpreter about the requirements before and after the tests as well as the price of the service.
24. We would like to remind you that the opinion you have received during the ONLINE consultations may change after the physical consultation. Doctor will provide your official treatment plan after the consultation and/or the required tests and examinations are completed.
25. When your treatment is completed, all medical reports, radiologic images, invoices and other medical documents will be delivered to you during discharge. In case if there is any missing document please contact your interpreter while you are still at the hospital.
26. All your medical reports will be issued in Turkish and translated to English if it is preferred. Medical reports other than English cannot be provided.
27. Please be informed that, Pathological analyses of biopsy samples may last 10 days to 3 months and result of genetic tests are reported within 1 to 3 months. If there is an emergency, the physician may launch treatment considering preliminary diagnosis. Further treatment may be modified depending on results of pathological examinations and/or genetic tests.
28. You or your companion always have the right to refuse the proposed treatment. In this case you or your legal guardian shall accept all responsibilities arising and should sign the refusal form before discharge.
29. If you will need a follow-up appointment please inform our officer directly so that treatment and travel arrangements will be organized smoothly.

IMPORTANT NOTE:

All the procedures related to your diagnosis and treatment, as well as the necessary medications and materials will be covered within Acıbadem premises. If a medication, material or service is not available in our hospitals the necessary organization for the required service, medication or material will be made by the management of the hospital.  If there is a case where you are directed to any places or people outside Acıbadem Hospital, please write a notification email to international@acibadem.com or call Acıbadem official Call Center number +902165444664 and speak with Hospital Director personally. Your complaints and comments will be seriously taken care of by the management of Acıbadem Healthcare Group.