Cookie Policy

As Acıbadem Sağlık Hizmetleri ve Ticaret Anonim Şirketi (“Acıbadem”) and its subsidiaries and dominant companies (collectively, “Acıbadem Healthcare Group”), we utilize technologies such as Cookies to enhance your experience during your visits to our online platforms. The use of these technologies and personal data processing activities are carried out in accordance with the legislation we are subject to, primarily the Law No. 6698 on the Protection of Personal Data (“Law”).

The purpose of this Acıbadem Healthcare Group Cookie Policy (“Cookie Policy”) is to inform site users/members/visitors (“Relevant Persons”) regarding the processing of personal data obtained through the use of cookies during the operation of the website “www.acibademinternational.com” (“Site”). In this text, we explain which types of cookies we use for which purposes and how you can control these cookies and data processing activities.

As Acıbadem Healthcare Group, we reserve the right to stop using certain cookies, change their types or functions, or add new cookies to our Site. Therefore, we reserve the right to amend the provisions of this Cookie Policy at any time. Any changes to the current Cookie Policy will become effective upon publication on the Site or any public medium.

For more detailed information about the purposes of processing your personal data by Acıbadem, we recommend reading the Information Form on the Collection and Processing of Personal Data available at www.acibademinternational.com/general-data-protection/.

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1. What is a Cookie?

A Cookie is a small data file installed on your computer by a web server through your browser. Websites use cookies to recognize you when a connection is established between your browser and the server. Cookies are designed to make a website easier to use for its visitors.

2. For Which Purposes are Cookies Used?

We use cookies for the following primary purposes:

• Performing basic functions necessary for the Site to operate: e.g., allowing logged-in members to visit different pages without re-entering passwords.

• Analyzing the Site and increasing performance: e.g., integrating different servers, determining the number of visitors, and making performance adjustments.

• Increasing functionality and ease of use: e.g., sharing to third-party social media, remembering usernames or search queries for future visits.

• Personalization, targeting, and advertising: e.g., displaying advertisements linked to visitors’ interests based on viewed pages and products.

3. Method and Legal Basis for Collecting Personal Data

Your personal data is obtained via cookies during your visit to our Site. Based on Article 5/2 of the Law, your data may be processed without explicit consent if:

1. Processing is necessary for the legitimate interests of Acıbadem (provided it does not harm the fundamental rights and freedoms of the Relevant Person).

2. Processing is necessary to fulfill legal obligations.

3. Processing is directly related to the establishment or performance of a contract.

   In all other cases, your data will only be processed with your explicit consent.

4. To Whom and For What Purpose Can Personal Data be Transferred?

Within the scope of this Cookie Policy, we may share your personal data with third parties (residents in Türkiye), our affiliates, business partners, and group companies from whom Acıbadem Healthcare Group receives services, limited to the purposes stated above and in compliance with the legislation.

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5. Types of Cookies We Use

Cookie Type	Function
Strictly Necessary	Essential for the Site to function properly. Enables secure features like authentication and Device ID processing. These are temporary and deleted after the session.
Analytical/Performance	Collects information on visit frequency, error messages, and navigation patterns to improve Site performance. Includes session replay tools.
Functionality	Remembers choices made by users (e.g., language or region) to provide enhanced, personalized features.
Marketing	Set by third-party providers to track browsing habits and deliver relevant advertisements or social media sharing functions.

Specific Cookies Used on the Site (Examples)

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6. How Can I Control the Use of Cookies?

When you visit our Site, a warning appears. By clicking “I accept all cookies,” you approve all cookies. By clicking “Change settings,” you can customize your preferences. You can withdraw your consent at any time through the settings button at the top of the policy page.

You can also manage cookies through your browser settings:

• Google Chrome: Click the “Lock” icon in the address bar -> “Cookies”.

• Mozilla Firefox: Options -> Privacy & Security -> Cookies and Site Data.

• Safari: Settings -> Safari -> Privacy & Security.

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7. Your Rights Regarding Personal Data Protection

Under Article 11 of the Law, you have the right to:

1. Learn whether your data is being processed.

2. Request information if it has been processed.

3. Access and request personal health data.

4. Learn the purpose of processing and if it is used accordingly.

5. Know the third parties to whom data is transferred (domestic or abroad).

6. Request correction, deletion, or destruction of data.

7. Object to results arising exclusively from automated systems.

8. Claim compensation for damages arising from unlawful processing.

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8. Data Security

Acıbadem Healthcare Group protects your personal data in full compliance with information security standards, technical and administrative controls, and organizational procedures suitable for potential risks.

9. Complaints and Contact

To exercise your rights, you may fill out the “Application Form Pursuant to the Law on the Protection of Personal Data” at Acıbadem KVKK Form and:

• Send a signed petition to: Atatürk Mahallesi, Feza Sokak No:3 İç Kapı No:8 Kat:12 Ataşehir, İstanbul (Attn: Corporate Secretariat).

• Send via Registered Electronic Mail (KEP) to: [email protected].

• Email with a secure electronic signature to: [email protected].